Privacy Policy

At Tropical Mist, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.

1. Information We Collect

When you visit or place an order on our website, we may collect information such as:

• Full name

• Email address

• Phone/WhatsApp number

• Billing and delivery address

• City and postal code

• Order and purchase details

• Payment-related information

• Information you provide when contacting us

• Website usage information, including cookies and similar technologies

We only collect information that is reasonably necessary to operate our website, process your orders, provide customer support, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders

• Arrange payment and delivery

• Contact you regarding your order

• Provide customer support

• Confirm delivery details

• Process returns, exchanges, or refunds

• Improve our products, website, and services

• Prevent fraud, misuse, or unauthorized activity

• Send promotional or marketing communications where permitted

We may also use non-personally identifiable information to understand how visitors use our website and improve its functionality.

3. Payment Information

Payments made through our website may be processed by third-party payment providers or financial institutions.

Tropical Mist does not intentionally store your complete credit or debit card details on its own servers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant functionality.

Cookies may collect information that does not directly identify you.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

• Courier and delivery companies

• Payment processors

• Shopify and technology service providers

• Website and analytics service providers

• Customer support or communication services

These parties may only receive information necessary to perform their services.

We may also disclose information where required by law, legal proceedings, or to protect the rights, property, and security of Tropical Mist, our customers, or others.

6. Marketing Communications

If you provide your contact information or otherwise agree to receive marketing communications, we may contact you about new products, offers, promotions, and other updates.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

7. Data Security

We take reasonable technical, electronic, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You are also responsible for keeping any account passwords or login information confidential.

8. Third-Party Links

Our website may contain links to third-party websites or services. Tropical Mist is not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing them with personal information.

9. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

10. Your Privacy Choices

You may contact us to request information about the personal data we hold about you, or to request correction or deletion where applicable.

Certain information may need to be retained when required for legal, accounting, security, or legitimate business purposes.

11. Changes to This Privacy Policy

Tropical Mist may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updated version will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us through the contact details provided on our website.

Tropical Mist
Pakistan