Refund policy

Return & Refund Policy

At Tropical Mist, we want you to shop with confidence. We offer a 15-day return policy on eligible products, subject to the conditions below.

1. Return Window

You may request a return within 15 days of receiving your order.

To be eligible:

  • The product must be unused and unopened.

  • The product must be in its original packaging and condition.

  • The original box, packaging, and accessories (if applicable) should be included.

  • Proof of purchase or your order number is required.

1ml, 5ml, and 10ml testers are not eligible for return or refund.

2. Perfume & Fragrance Returns

Because fragrance preference is personal, we do not accept returns simply because you do not like the fragrance, its performance, or how it smells on your skin after opening or using the product.

Once a perfume has been opened, sprayed, or used, it cannot be returned due to fragrance preference.

If you are unsure about a fragrance, we recommend trying our testers before purchasing a full-size bottle.

3. How to Request a Return

To start a return, contact our customer support team within the applicable return period.

Please provide:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos/videos if the product is damaged, defective, or incorrect

Do not send the product back before receiving return instructions from our team.

4. Return Shipping

For returns due to change of mind or personal preference, the customer is responsible for the return shipping cost.

If the return is due to an error on our part, such as:

  • Wrong product sent

  • Damaged product

  • Defective product

we will arrange an appropriate solution.

The original shipping charges paid with the order are non-refundable and will be deducted from the refund amount, where applicable.

5. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send clear photos/videos showing the product and its packaging. This helps us investigate the issue quickly.

After verification, Tropical Mist may offer a replacement or refund, depending on the situation.

We strongly recommend recording an unboxing video when opening your parcel, particularly for high-value orders. This can help us resolve any damage, missing-item, or incorrect-item claims more efficiently.

6. Return Packaging

Returned products must be packed securely to prevent damage during transportation.

The product should preferably be returned in its original box and packaging.

Tropical Mist is not responsible for damage caused by inadequate packaging during return shipping.

7. Inspection & Approval

Once your return reaches us, the product will be inspected.

A return may be rejected if:

  • The perfume has been opened or used.

  • The product is damaged after delivery due to customer handling.

  • The original packaging is missing or significantly damaged.

  • The return is outside the 15-day return period.

  • The product is a non-returnable item.

  • The product does not meet the conditions stated in this policy.

If your return is approved, your refund will normally be processed within 5 business days after inspection.

The time required for the refund to appear in your account depends on your bank or payment provider.

8. Non-Returnable Products

The following products are not eligible for return or refund:

  • 1ml, 5ml and 10ml testers

  • Opened or used perfumes

  • Samples

  • Promotional or free items

  • Gift cards

9. Cash on Delivery Orders

For Cash on Delivery orders, refusing or intentionally rejecting a parcel after dispatch does not qualify as a return.

If you have an issue with your order, please contact us and allow our team to assist you.

Repeated refusal of COD orders may affect your ability to place future Cash on Delivery orders.

10. Exchanges

If you receive the wrong, damaged, or defective product, please contact us within the applicable time period.

For approved cases, we may offer a replacement or exchange depending on product availability.

Fragrance exchanges due to personal preference are not available once the perfume has been opened or used.

11. Contact Us

For return or refund assistance, please contact our customer support team with your order number and details of your request.

Our team will review your request and guide you through the next steps.

Our Promise

We aim to handle every return fairly and provide a smooth shopping experience. If something goes wrong with your order, please contact us before taking any action so we can help resolve the issue.

Thank you for choosing Tropical Mist.