Shipping Policy

Tropical Mist – Shipping Policy (Pakistan)

At Tropical Mist, we aim to make your shopping experience simple and reliable. Please read the following shipping information before placing your order.

1. Shipping Within Pakistan

We currently deliver orders across Pakistan.

At this time, we do not offer international shipping.

2. Order Processing

Orders are normally processed within 1–2 business days after they are placed.

Processing includes order verification, quality checking, packaging, and preparation for dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

After your order has been dispatched, estimated delivery times are:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Tropical Mist may offer free shipping promotions or other delivery offers. Any such offer will be clearly mentioned on the website.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking information through the contact details provided with your order.

Please allow some time for the courier's tracking system to update after dispatch.

6. Delivery Address

Please make sure that your name, phone number, city, and complete delivery address are correct when placing your order.

Tropical Mist is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or unreachable delivery address or phone number provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible. We will try to update the order before it is dispatched.

7. Delayed or Failed Delivery

Although we work with reliable courier services, delivery delays can occasionally occur.

If your order is delayed, please contact us so that we can assist you in checking the status of your shipment.

If a courier attempts delivery and the customer is unavailable, unreachable, or refuses to accept the parcel, additional delivery arrangements or charges may apply.

8. Damaged or Incorrect Orders

We carefully check and package every order before dispatch.

If your order arrives damaged, incomplete, or contains the wrong product, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos or a video of the package and the product received so that we can investigate and provide an appropriate solution.

9. Changes to This Shipping Policy

Tropical Mist may update this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, or business practices.

Any updated policy will be published on this page.

10. Contact Us

For questions regarding your order or delivery, please contact Tropical Mist through the contact details provided on our website.

Tropical Mist
Pakistan

Thank you for choosing Tropical Mist.